Netherlands KSA Updates Player Safety & Sports Betting Rules

The Netherlands Gambling Authority (KSA) has released new studies and guidance aimed at improving player protection across the country’s online gaming sector. Drawing on extensive research from 2025 and insights gathered during a December roundtable with license holders, the regulator wants operators to strengthen their safety measures for players at risk of problem gambling.

Handling Sensitive Interventions
Dutch law requires operators to intervene promptly if a player shows signs of gambling addiction, often through direct, personal conversations. Research revealed that companies approach these interventions inconsistently, with many struggling because players ignore messages or block contact. The KSA’s updated instructions provide clear advice on when to act, which communication channels to use, and how staff should conduct discussions. At the same time, operators retain the flexibility to tailor interactions to individual players rather than following a rigid script.

Strengthening Self-Exclusion Processes
Operators are also encouraged to utilize Cruks, the national self-exclusion system, more effectively. Players showing serious signs of addiction should be advised to join Cruks, which immediately blocks access to all licensed gambling sites in the Netherlands. If a player refuses, operators must report them to the KSA, which can enforce exclusion. The new guidance clarifies the exact reporting timeline and the evidence required, addressing operator concerns about verifying compliance.

Clarifying Duties of Care
The KSA emphasized that no new laws have been introduced. Instead, the updates aim to clarify existing obligations, encouraging operators to fully implement their duty of care and maintain a safer gambling environment for all users.

Action Against Sports Betting Violations
In addition to player protection guidance, the KSA has acted against sportsbooks offering bets outside the legal framework. Licensed operators were warned to remove wagers on subjective outcomes, such as MVP predictions, which are prohibited under Dutch law. Only bets on measurable sports results, such as match scores or goal totals, are permitted. The affected operators promptly removed the non-compliant markets following the KSA’s notice.